True healthcare transformation is happening, and we are lucky to partner with our clients on it daily. Methodist Health System has transformed clinically, financially and operationally through continual compliance, and are generating impressive results in terms of reporting issues and getting proactive about patient safety. To Methodist Health System, patient-ready means every system in the hospital is working correctly from the moment a patient walks through the door to ensure outstanding clinical care, impeccable service delivery and a reliably safe encounter. Although continuous compliance helps to create this quality environment, Methodist executives drive a culture focused on patients, led by compliance. When a nurse starts an IV, the patient notices it. It is a bit painful, slightly annoying and signals the beginning of a clinical process that means more discomfort, fear and risk. But although the patient may not realize it, the health system’s process to prepare for this patient started months before the patient ever stepped foot into the building. Six months earlier, the purchasing and contracting process ensured the appropriate and best catheter and equipment were bought and stocked in the right place to support patient volume, reimagined due to COVID supply chain challenges. Four months ago, an experienced nurse was hired and educated on internal systems, policies and procedures.
“Survey-ready isn’t our challenge or the objective. We need to be patient-ready” Pamela Stoyanoff, President & COO
Two months ago, that same nurse was trained and certified on the appropriate use of topical anesthetics for routine IV starts in the oncology day unit.Throughout that entire time, routine audit rounds identified any process or environment of care issues and corrective actions were taken. As part of the organization’s accreditation journey, staff were interviewed by surveyors to ensure they understood and could articulate policy and procedure during a routine Mock Survey. For this patient, at this facility, in this moment, the experience of starting an IV occurred safely and effectively because the facility had focused on ongoing quality and a positive patient experience, instead of solely just checking boxes in advance of a survey. This success was the result of hundreds of people working together in a complex ecosystem to anticipate and avoid failure. We know “survey ready” means continuous compliance. We are supporting transformations for all health systems and healthcare organizations to move beyond a reactive compliance posture to proactive continuous improvement. Patient-centric organizations understand compliance is just the first step in protecting patients and establishing ongoing quality. Collaborating with innovative health systems further motivates our RLDatix team to push our own boundaries and identify ways to further enable health systems to proactively strive for a safer organization. RLDatix strives to break down silos and innovate with our customers by integrating our solutions. Today more than ever, providers are challenged to do more with less and software innovation can help organizations achieve more efficient processes to reduce the burden on clinicians. Imagine the power of connecting evidence-based guidelines from accreditors, manufacturers and regulators and applying them to everyday processes. When our software and strategic advisory services are leveraged across hundreds of systems and thousands of clinical areas, we enable excellence on behalf of the patient. When we focus together on staying continually patient ready, achieving safer patients and a safer organization is possible.
RLDatix is a global healthcare technology company helping organizations to provide safer care. Trusted by over 6,000 customers, we integrate and automate workflows across governance, risk, compliance (GRC), and workforce management functions to deliver critical insights that improve quality outcomes. As the only technology platform linking workforce management and GRC, our broad suite of enterprise software applications and services enable the identification of risk, enhance operational efficiency and compliance, and build a consistent, transparent culture of safety. RLDatix is committed to helping our customers inspire trust and provide a better, safer experience for clinicians, staff, and patients alike.
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