Epic founder and CEO Judy Faulkner says she tells her 14,500 employees "congratulations" when they do a good job. She saves "thank yous" for people who give her "a ride or a book or a cookie."
"Saying 'thank you' says it's my project and you did it for me," she wrote in an Oct. 2 blog post. "'Congratulations' says that it’s your work and your success. You owned it, and you did it well."
Ms. Faulkner, who built Epic from a basement apartment into the nation's largest EHR vendor, called it a "much better way to recognize someone's contributions."